Refund policy

LuminescentStores Refund Policy

At LuminescentStores, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of purchase to return an item.

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

Certain products are non-returnable for health and hygiene reasons, such as opened or used beauty and skincare items.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will be automatically applied to your original method of payment within 7-10 business days.

Please note that original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [luminescensestores@gmail.com] within 30 days of receiving your order.

Return Shipping

Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns that are lost in transit.

Contact Us

For any questions regarding refunds or returns, please contact our customer service team at [luminescensestores@gmail.com].